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At Least Your Money Is Secure

, , , , , | Working | June 24, 2020

I have to call my bank to ask them a question.

Bank Employee: “Hi, I’m [Employee] from [Bank]. How can I help you?”

Me: “Hi, I have a question about a withdrawal that was made from my account.”

Bank Employee: “Not a problem, sir! May I ask you some security questions before we continue?”

Me: “Sure. No problem.”

Bank Employee: “How long have you been a customer of [Bank]?”

Me: “Over forty years, since I was five years old.”

Bank Employee: “Do you remember the date?”

Me: *Puzzled and doing calculations* “I think that was 1976.”

Bank Employee: “No, sir. Do remember the exact date?”

Me: “How am I supposed to remember the date? I was five years old when my parents opened the account!”

After this exchange, my temper started to flare. What a stupid question to ask! So, I just said, “Thank you. I’ll call back later.”

I then discovered that the employee put a security hold on all my accounts, including my credit cards, because, “Customer refused to answer security questions.”

I had to drive all the way to my local branch, and it took them forty-five minutes to sort out the mess and reopen my accounts!

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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