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Assault Is Only Okay If The Person Is Fake, Apparently

, , , , , | Right | December 9, 2018

CONTENT WARNING: Physical Assault

(As floor manager, I have a phone on me that employees can call if they have issues. I get a call from an employee who says she has a customer who wants to speak to a manager about a return. I can hear the angry customer yelling in the background, so I radio security as a precaution. When I get there, the customer is red-faced and yelling at the employee. He looks at me and rolls his eyes.)

Customer: “I said I wanted to speak to a manager! Manager! Not for you to call a friend over! This is bulls***!”

Employee: “She is the manager.”

Customer: “Bulls***.”

(I tap my metal nametag, which says my name and, “Manager,” and reassure him that I am the manager.)

Customer: “Bulls***! You think you can get away with a fake nametag and get out of trouble? I want the real manager now!

Me: “I am the manager, and if you don’t lower your voice, I’m going to have to ask you to leave.”

(Suddenly, the customer lunged at me and grabbed my arm, pushing me back against the counter, and started trying to rip my nametag off of my jacket. He succeeded in basically grabbing and groping my breast while I tried to get away, before the pin back popped open, gouging me. Suddenly, one of my plain-clothes security guards appeared, grabbed the guy from the back, and pulled him to the ground. The guy finally stopped fighting and the police took him in. I had a cut, and bruises on my upper arm and chest. We had a mountain of paperwork between the assault and the fact that a security guard got physically involved. I found out that in his defence, they guy kept repeating that he thought I was a fake manager, and therefore that the assault should be okay!)