Asking For Flights Of Fancy

, , , , | Right | December 22, 2018

(I work at an airline.)

Caller: “How much to fly return with you to Bangladesh in two weeks?”

Me: *checking* “I see that neither we, nor our partner airlines, travel there, but [other airlines] do. I can provide you with their contact numbers—“

Caller: “What I asked you was, ‘How much will you charge me for a return ticket to travel there?’ I didn’t ask for you to fob me off onto someone else. Answer my question, please.”

Me: “Sorry about that. On what date do you intend to travel there, when would you intend to return, and in what class would you prefer to travel?”

(He gives the details; the price is around €4,000 in economy class before the various taxes and charges, which is the maximum allowed by law and the only fare that head office has programmed into our system. I wince in anticipation of his reaction to the news.)

Caller: “What? Why is it so insanely expensive?”

Me: “It’s the highest price in economy class for that route and time that’s allowed by law. [My Airline] doesn’t offer any discounts or reductions to travel on other airlines that aren’t our partners, much less to destinations where we don’t go. If you were to contact the airlines that do fly there, they’d probably have prices closer to what you were expecting, since they compete for passengers on that route.”

Caller: “That’s ridiculous! You should be ashamed of yourselves for charging such a rate. It’s no way to do business!”

Me: “I don’t claim that it is good, sir, merely that it is so. Shall I get those other airlines’ numbers for you?”

Caller: *frustrated growl or snarl, followed by a click as he hangs up*

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