Asking For A Tax Hax

, , , , , | Right | September 24, 2019

(We are working on trying to price-match an item for a customer:)

Me: “I’ve changed that price for you now.” *turns the screen around to show him the change I’ve made* “Your total is [total].”

(Please keep in mind that he was trying to price-match an item through one of our competitors that was twenty dollars cheaper online and had free shipping with it.)

Customer: “Why is my total so high? I thought you price-matched it!”

Me: “I did. See? Right here.”

(I turn the screen back around to show him the new price.)

Customer: “Then why is that my total?”

Me: “You still have to pay tax on the item.”

Customer: “I want you to price-match!” 

Me: “I did. I changed the price of the item to the price that you showed me online.”

Customer: “Just do whatever you need to do to make it be that price exactly.”

Me: “I can’t just take off the tax, sir.”

Customer: “I’m not asking you to take off the tax.”

Me: “Yes, you are. You’re asking me to change the price of the item to give you that total amount, which would require me taking off the tax.”

Customer: “No, I’m not asking you to take off the tax. I’m just asking you to give me that total.” *points to my computer screen*

Me: “Sir, that would require my taking off the tax. I cannot just take off the tax unless you are tax-exempt.”

Customer: “I’m not asking you to take off the tax.”

Me: “Yes, you are!” 

Customer: “No, I’m not. I’m just asking you to make my total this amount.”

Me: “Sir, that would require me changing the price of the item to some random price that isn’t even the price that our competitor is offering it at; then, we wouldn’t actually be price-matching.”

Customer: “Just do whatever you need to do in order to give me this total.”

Me: *flabbergasted by this point* “I can’t do that, sir.”

Customer: “Then you aren’t price-matching.”

Me: “Yes I am. I changed the price of the item to the price that you showed me.”

Customer: “Then give it to me for that price!”

Me: “I can’t, sir! I cannot just take off the tax!”

Customer: “Then you aren’t price-matching!”

Me: “I don’t think you understand how price-matching works…”

Customer: “Can we get a manager up here?”

Me: “Absolutely. I will definitely call a manager for you!”

(I call the manager and he comes up to my register.)

Manager: “What’s up?”

Me: “This customer wants us to give him this item for this price through a price-match.”

Manager: “Okay…”

Me: “But he’s not understanding that he still has to pay tax on the item.”

Customer: “I’m not asking you to take off the tax; I just want you to give me the item for this price.”

Manager: “Yeah, that’s what we’re doing. See?” *shows the customer the screen*

Customer: “No, why is my total still what it was before?”

Manager: “Because you have to pay tax on the item.”

Customer: “Then you aren’t actually price-matching!”

Manager: “Yes, we are.”

Customer: “No, you’re not!”

Manager: “Okay.”

Customer: “This is terrible customer service! I’m gonna go home and buy it online!”

Manager: “Okay.”

Customer: “You guys are missing out on a sale!”

Manager: “Okay.”

(The customer left the store, and the manager and I both just shook our heads.)

 

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