Ask And You Shall Receive
(I’m the customer in this story. I’ve been trying to cancel my newspaper subscription, and have been transferred twice already. I’m starting to get a bit peeved.)
Customer Service Representative: “And how may I help you today?”
Me: “I’m trying to cancel my subscription.”
Customer Service Representative: “May I ask what made you want to discontinue receiving our newspaper?”
Me: “You want the real reason or the polite reason?”
Customer Service Representative: “Um, the real reason?”
Me: “We decided not to paper-train our puppy.”
Customer Service Representative: “…So, the fact that we’re moving from afternoon to morning delivery wouldn’t make a difference to you?”
Me: “Nope.”
Customer Service Representative: “All right then, I’ve got you cancelled. Have a good day!”
(Hey, she asked!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
