ASAP: As Streaming As Possible

(Note: My department handles all software installs and upgrades, and MUST have a ticket submitted in order to have anything done to their PCs. This employee has a company-issued laptop.)

Me: “Desktop Support, this is [name].”

Employee: “Yeah, I need my Internet Explorer upgraded, now!”

Me: “Have you submitted a ticket for it?

Employee: “No, but it is urgent. I need this done right this second!”

(At this point, I assume he needs this in order to do a job-related task that is critical.)

Me: “I can take care of it, so long as you get a ticket in.”

Employee: “Fine, I’ll put one in when I get back.”

Me: “…Get back?”

Employee: “Yeah, I’m on vacation!”

Me: “Then why do you need Internet Explorer upgraded on your laptop?”

Employee: “I can’t get Netflix to work!”

Me: *facepalm*