As Thick As A Block
(I am in the computer lab at the help desk when a patron walks up from a computer to ask a question. This is edited for brevity; it actually took a few minutes to get this point across.)
Patron: “I have a question for you! Is there a password I can use to get around blocked sites?”
Me: “No. Only my boss and I can unblock sites. If the website block is a genuine false positive I can unblock it for you. Just let me know and I will check it.”
Patron: “Okay.” *wanders back to PC*
(Five minutes pass:)
Person: “Can you come and unblock this?”
Me: *saunters over and looks down at screen* “No. No, sir. I’m afraid I cannot unblock that.”
(The URL contained “XXX Dating.”)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
