As Lazy As A-B-C
(I’m 20 at the time and training a temp worker who was in her 40s.)
Me: “Okay, so all the claims are filed first by the year the loss occurred, then alphabetically by last name. Any questions?”
New Hire: “Nope, it’s pretty standard.”
(A few hours later…)
Me: “[New Hire], can you please find these three files for me?”
New Hire: “Okay, found them.”
(I look at the new hire’s empty hands.)
Me: “…Where are they?”
New Hire: “Right where they should be: Smith is under ‘S’, Jones is under ‘J’, and Anderson is under ‘A’.”
Question of the Week
Have you ever served a bad customer who got what they deserved?