As Easy As 1, 3, 2
Customer: “Hi. I ordered a movie a while back and I was wondering if it’s in yet.”
Me: *checking the order history* “Unfortunately, it hasn’t arrived yet. We’re still waiting on the distributor to send it to us.”
Customer: “Oh, well how long is it going to take? I’ve been waiting for three months.”
Me: “Actually my records indicate that you ordered the movie in October.”
Customer: “Exactly. October, September, November. Three months!”
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Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?
