As Clear As Muddy

(I’ve just started on the floor for customer service for a cable company. A customer calls in saying his TV is “muddy”.)

Me: “Sorry, sir, I’m not understanding what is wrong with your TV. Is it pixelated, blue, or fuzzy?”

Customer: “No, it’s muddy.”

(After a few minutes of trying to figure out exactly what he meant by muddy.)

Me: “Sir… do you have mud on your TV?”

Customer: “D*** it! I said it’s muddy. M-U-T-E… MUDDY!”

Me: “Sir, do you see a muddy button on your remote?

Customer: “Yes. ”

Me: “Press the button.”

Customer: “That fixed it. Thank you so much!”