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As Blank As His Brain

| Right | June 7, 2011

(I am trying to help a customer retrieve a lost page on his website.)

Customer: “So, why was my page lost in the first place?”

Me: “Well, I’m not sure, sir. What were you doing before you lost the page?”

Customer: “I was editing it.”

Me: “Okay, what part did you edit?”

Customer: “Well, I edited the heading, and I noticed the page was blank when I was scrolling down.

Me: “So, why did you click save?”

Customer: “Well, I thought it would just pop back up.”

Me: “No, sir. You just saved a blank page over what you had, and erased everything.”

Customer: “Well, you guys should put that in big bold letters at the top of the page. ‘Don’t save page if main area is blank!’.”

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