As A Matter Of Fact…

I work for a rather large group of dealerships. We answer the phones for fourteen dealerships and collision centers, plus our head office. I get a call on the head office line. It is important to note that each of our dealerships has service and parts departments that deal with specific types of cars.

Me: “Good afternoon, [head office]; [My Name] speaking.”

In the background, I hear a male voice say, “Parts,” followed by a closer, female voice.

Customer: “Um… parts… please?”

Me: “For which dealership?”

The caller asks someone on the other side, “Which dealership?”

Customer: “Um… It doesn’t… matter?”

At this point, my head is hitting my desk.

Me: “What kind of car do you have?”

Customer: “Ummm… Saturn?”

I screamed internally while I transferred them to the right dealership.