Around The Competition In 80 Minutes
Customer: “I’d like to overnight these documents to [Middle Eastern Country].”
(I process the service.)
Me: “That will be $145.00, please.”
Customer: *jaw drops* “Why is it so much?!”
Me: “Because you want it on the other side of the world tomorrow.”
Customer: “No deal! I’m going to [Competitor #1] or [Competitor #2]!”
Me: “Okay, have a nice day!”
(Over an hour later, the customer returns, having found that our competitor charges even more for the service.)
Customer: *quietly* “Do you take Visa?”
Did you find this story using our Postal Workers Workers roundup?
Question of the Week
Have you ever served a bad customer who got what they deserved?
