Are You EVEN Listening?
I am cleaning up the front of the store when I notice that there is a customer standing at the front. I go to serve her, we make small talk, and everything seems fine when I notice her eyeing me up and down repeatedly.
Customer: “What fake tan do you use?”
I am mixed race, half Indian and half white, meaning I am naturally darker in skin tone.
Me: *Laughs* “Pardon?”
Customer: “What fake tan is it that you use? It’s so even!”
Me: “Oh, this isn’t fake tan.”
I explain that I am mixed.
Customer: “But why is it so even?”
I am a little confused; are we both talking about the same thing?
Me: “I guess I am lucky that I was born so even.” *Laughs again*
The customer continues to insist that it is unnaturally even colouring and I begin to just play along.
Me: *In the end, tired* “Try Bondi Sand’s ‘Heritage.'”
Customer: “I knew it! Thank you!”
That shade doesn’t exist, but she walked away a happy woman!
Question of the Week
Have you ever served a bad customer who got what they deserved?