Are We There Yet? Are We There Yet?

(I’m the resident network admin at our office. Far too often the following seems to happen whenever someone needs access to one of our databases: I get an email saying Employee needs access to Database. Before I even have a chance to read the details, an IM pops up on my screen:)

Employee: “Hey, did you see my request?”

Me: “Yes, it just popped up.”

Employee: “Oh, okay. Well, I need access to [Database].”

Me: “Yes, I’m reading that now.”

Employee: “Okay, thanks. I’m coming over.”

(Seconds later the employee physically walks to my desk.)

Employee: “So, you got my email right?”

Me: “I just said I did.”

Employee: “Have you done it yet?”

Me: “Um… It’s barely been two minutes since you sent the request. Give me a chance to read through it then I’ll get it in the system and send you confirmation.”

Employee: “Oh, okay.”

(They walk back to their desk, then almost immediately ping me on IM again.)

Employee: “Is it done yet?”