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Are They A Robot Or Stuck In A Script?

, , , , , , | Working | November 29, 2022

While browsing through social media, I was offered an advert for a product that I had been interested in. In said advertisement, there was a prize draw to win one of said products. I entered and, having not won, I was offered a coupon for £35 off their online store. Naturally, the coupon wasn’t available with other offers and sales.

I headed to the website, only to find that there were sales on every item, mostly for £20 or £25 off.

“That’s not an issue,” I thought. “I’ll remove the voucher code in the basket and apply my own, saving some more money.”

However, the pre-applied codes were locked in and impossible to remove. There was also no option to add your own code. So, on to the online support.

Chat Box: “Please leave your message here.”

Me: “Hi, I’ve received an online voucher code, but I can’t seem to remove the pre-applied ones to use my own.”

Five minutes later…

Advisor: “Hi, I’m [Advisor], your [Slogan] support. How can I help today?”

Me: “Hi, [Advisor].”

Advisor: “I’m so glad to hear you’re interested in our [product]! As per the FAQ, only one voucher code can be applied at a time. Feel free to keep the other code for later or give it to a friend or family.”

Me: “I appreciate that, but I can’t seem to remove the pre-applied codes that are on every product. I’d rather use my own code as it saves me a little more money.”

Advisor: “Please let me know if you have any other questions. I am always happy to help.”

Me: “For reference, my code is from the [Campaign] that you’re running. Or am I simply unable to use my code?”

Advisor: “I’m so glad to hear you’re interested in our [product]! As per the FAQ, only one voucher code can be applied at a time. Feel free to keep the other code for later, or give it to a friend or family.”

Advisor: “Please let me know if you have any other questions. I am always happy to help.”

Sigh.

Thanks, [Advisor].

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