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April Showers Bring Confused Flowers

, , , , , | Right | CREDIT: Rina-yah | October 2, 2021

In the middle of each month, we get bombarded with calls from people whose phone plans have been suspended for not paying them.

Customer: “I want to know why my phone is not working. I just paid my bills!”

Me: “One second, please; let me look into that for you.”

I look up his account.

Me: “Thank you for your patience. I see that your payment has arrived; however, that was for the bill due in January. Unfortunately, since your bill from February hasn’t been paid yet, your phone plan has been suspended.”

Customer: “But I just paid those bills. This is ridiculous.”

Me: “Yes, I see right here that you just paid a bill; however, you still have one that’s overdue by almost two months already.”

Customer: “Two months? It was due in February!”

Me: “Yes.”

Customer: “How is that two months? It’s March!”

Me: “Sir, it’s the twelfth of April.”

Customer: “Oh… You’re right.”

After that, he was actually pretty nice, and we had a pleasant conversation. I even exempted him from the reactivation charges as he seemed genuinely sorry and I could sympathise with being so lost in time.