At The Appointed Name And Time
(I have an appointment for a blood draw first thing in the morning. I walk in and go to the automated check-in system, and it flashes back at me that it has booked me in under somebody else’s name, so I go up to the desk.)
Me: “Hi, sorry. The automated system just tried booking me in as [Other Name], but I’m actually [My Name]. You couldn’t check I’m definitely booked in, please?”
Receptionist: “Sure thing. I’m surprised the automated system ever works, to be honest.”
(She pauses for a second, then clearly tries and fails not to smile.)
Receptionist: “Yeah, okay, you’re booked in. The name you read, that’s not you; that’s who your appointment is with.”
Me: “It’s too early. That’s my excuse, and I’m sticking to it!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.