Apple And Samsung Have Finally Reconciled

, , , | Right | March 29, 2019

(I am calling customers who we are only billing for a sim card. I am offering them an upgrade to include a mobile handset. I am near the end of my shift and the following conversation occurs with a customer who sounds like she is in her 40s:)

Me: “Hi. My name is [My Name], and I’m calling from [Company] to offer you a new mobile deal.”

Customer: “Oh, great. What can you do for me?”

Me: “Well, first of all, we are only charging you for a sim card. What kind of handset do you have for it?”

Customer: “I don’t have one!”

Me: “Okay… so, what do have your sim card in?”

Customer: “I have it in my mobile phone!”

Me: *face-palm* “Okay, that’s your handset. Do you know what make it is?”

Customer: “I’m not sure.”

Me: “Okay, is it an iPhone or Samsung or…”

Customer: “YES! IT’S THAT ONE!”

Me: “Erm, which one? iPhone or Samsung?”

Customer: “It’s an iPhone Samsung!”

Me: *face-palm* “No, miss, they are two different brands. Either an iPhone or a Samsung.”

Customer: “Oh, it’s a Samsung.”

Me: “Okay, do you know what model?”

Customer: “It’s a Samsung Galaxy.”

Me: “Do you know which kind? There a quite a few of them.”

Customer: “No, I’m not sure.”

Me: “Okay, because one of the older models would be a galaxy s5…”

Customer: “YES! THAT WHAT I HAVE!”

Me: “Okay and would you be interested in an upgrade?”

Customer: “Oh, no, it’s okay, dear. I’m happy with what I have. Thank you.”

Me: “No problem. Sorry to bother you.”

(I knew I wasn’t going to get very far, anyway.)

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