Apparently, They Don’t Need A Watch
I am flying out to Germany to visit a friend. I try a bit of shopping in the duty-free shop before heading to my terminal and see a watch I like, but there isn’t a price.
Me: “Excuse me, how much is this watch?”
Worker: “It’s duty-free, so it’s cheaper!”
Me: “Yes, but I don’t know how much it is.”
Worker: *Opening the case* “You won’t find it this cheap anywhere else.”
Me: “I know, but how much is it?”
Worker: *Walking to the register* “Come with me and I’ll let you try it on. It’s cheaper!”
I stand staring at her.
Worker: “Is there a problem?”
Me: “Yes, I don’t know how much it is.”
Worker: “It doesn’t matter. It’s cheaper!”
I give up and leave. Five months later, I am at the same airport. I check the shop again and the watch is still there. There is a price tag on it this time and I decide I want it. I speak to the same woman again.
Me: “I’d like to buy this watch?”
Worker: “No, you can’t afford that.”
She rushed to the case, yanked it open, ripped the watch out, and ran away from me.
Question of the Week
Have you ever served a bad customer who got what they deserved?