App-ology
Customer: *to friend* “I wish there were some kind of app that could tell you where stuff is in a specific store.”
Me: “What was it you were looking for?”
Customer’s Friend: “Oh! Soda?”
Me: “Soda’s on aisle 10.”
Customer’s Friend: “Ha, I guess she’s the app!”
Me: “Just call me Siri!”
Customer: *suddenly very sour* “Well, I could, but that would be stupid.”
Me: “Heh, yeah, I guess.”
(I proceeded to go on about my business, and put the exchange out of my mind. A couple weeks later, the same customer comes back.)
Customer: “Hey, last time I was here, you helped me out and I was kind of rude to you. I just wanted to let you know I didn’t even realize it until my friend told me I was being a jacka**, and I’m sorry.”
(I thanked him and told him he was forgiven. If only all rude customers had friends like that!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.