Any Sympathy For You Is Closed Down

, , , , | Right | March 15, 2019

(Our store closes at ten pm. I already have everything counted down for the evening, and at 10:02, I close my register and sign it in for the night.)

Coworker: “Hey, is customer service still open?”

Me: “No, I closed it. Why?”

Coworker: “A customer is coming back. I told her you were closing up but she still is heading back that way.”

(Sure enough, I see a customer with a vacuum heading back.)

Me: “Ma’am, we are closed for the evening.”

Customer: “Oh, but I’ve been looking for shoes for my elderly mother and lost track of the time. Can’t you help me?”

Me: “I’m sorry, but everything is shut down and turned in.”

Customer: “Call the manager.”

(The manager, who lets customers get away with everything — murder if she could — says to reopen customer service.)

Customer: “I wanted to return this vacuum and purchase this new one.”

(I go to return it when we hit problem one. In our store, if you spend $50 dollars, you get a $10-off coupon for a later day. If you spend the $10, and then do a return, we take that much off of the return because otherwise, people would buy the whole store out, return it all, and then get to keep that coupon which could be used to buy more stuff, putting us out of business in a month.)

Me: “Because you had spent the $40 coupon, it’s going to take $40 off of the return.”

Customer: “Okay, I hope I have enough money, then.”

(We return the vacuum, which was paid for in cash — so now my till is messed up — and then ring the new one out with the shoes.)

Me: “It’s going to be [amount].”

Customer: “Take the shoes off and let me see if my card will work on the vacuum.”

(The transaction goes through, and she is giddy, so she decides to get the shoes.)

Me: “I’m sorry, but your card is declined.”

(It’s way past closing, and instead of putting them on hold, she decides to call her elderly mother to the back of the store to help pay for them. The woman is refusing to come back, and we are at a stalemate.)

Coworker: “Ma’am, I’m sorry, but it’s fifteen minutes past closing. We will put your stuff on hold, but you need to leave.”

Customer: “But I think she can come back and pay for the shoes.”

Me: “Ma’am, I’m sorry, but no. You need to leave now.”

(She puts the shoes on hold and leaves.)

Coworker: “I’m so sorry. She was here forever, and I kept asking her if she needed help to get her out faster, but she decided a minute until we closed that she had to do all this. Yeah, next time customer service is closed for good.”

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