Any Excuse Not To Do Their Job

, , , | Working | July 28, 2020

I have a friend staying over from the US for about three weeks who has some mobility challenges. On short walks, she can use a cane, but whenever we really go out she will use her wheelchair.

One day, an unfortunate bump from the sidewalk pops the tire of one wheel. We try to fix it at my place, but between these things being incredibly tight fits and me having no specialised nor tools in US sizes, I call around to find a repair service.

We find one and make an appointment for two or three pm the next day. At about 2:45, we get a call. They can’t make it, because the scootmobile of an elderly person gave out in the middle of the road. Annoying for us, but totally fair to give that person priority. We get an appointment for the same time the next day.

Around 3:15, it’s pretty clear they aren’t going to be on time, so I give a call.

Operator: “Yes, our mechanic was at [Street], number eighteen, but nobody knew anything about a wheelchair so they moved on to the next appointment.”

Me: “I’m sorry, did you say number eighteen? I live at 118!”

Operator: “Ohhh. Well, let’s make an appointment for tomorrow, okay?”

The next day, they showed up reasonably close to on time and quickly had things fixed, so in the end, not too many days of my friend’s holiday were lost. But still, they had proven to be capable of calling me, yet when it looks like the address is wrong the protocol is to move on without offering information?

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