Antisocial Behavior Is Its Own Reward

| Jersey City, NJ, USA | Working | January 9, 2013

(About three months prior, we hired some new help since we were severely understaffed at our pharmacy. Two of the workers are doing very well. One, on the other hand, is not. Today, it’s a bit busier than normal, and unfortunately the not-so-good worker is the only one I have to back me up on the register. Note: In October we switched our rewards cards.)

Coworker: “Do you have [Rewards Card]?”

Customer: “Yes, it’s right here.” *pulls out our current rewards card*

Coworker: “Sorry, but we have a new one now that we switched to.”

Customer: “I was told this is the new one.”

Coworker: “Yeah, but we have a newer new card.”

Customer: “Well, what’s going to happen to my points?”

Coworker: “I can switch you, but I don’t know what’s going to happen.”

Customer: “Well, this is stupid! Why do you keep changing it up?!”

(By this point, I finish cashing out my own customer and speak up.)

Me: *to the customer* “Ma’am, I can assure you, the card you’re holding is our current rewards card. I have no idea why he’s lying to you.” *to my coworker* “For God’s sake, don’t do that.”

(My coworker shuts up for the rest of the transaction. After all the customers are cashed out and gone, I confront him.)

Me: “You cannot do that to the customers! What the h*** are you thinking?”

Coworker: “Man, I been doing that, and I’m gonna keep doing it! It’s what keeps me sane here!”

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