They’re Obviously Married To That Idea
(I am a college student and picking up my inhaler from a local pharmacy. I’ve just gotten a new prescription insurance card and need to have the information changed. Since I’m under my parents’ insurance, the card is in my father’s name.)
Me: “I’d like to pick up my prescription and update my insurance.”
(I hand the pharmacy tech the insurance card.)
Tech: “This is under a guy’s name. You’re a girl.”
Me: “Yes, that’s my father’s name. I’m included under his insurance.”
Tech: “So, you’re under your husband’s insurance. Let me see if I can update that.”
Me: “Father, not husband.”
Tech: “What’s your husband’s date of birth?”
Me: “That’s my father, not my husband, and it’s [date].”
Tech: “Wow! You look young to be married to someone that old.”
Me: “For the third time, I am under my father’s insurance. I’m not married.”
Tech: “Oh. Okay. Well, I need to show this to the pharmacist on duty.”
(She walks over to the pharmacist, who is still within my earshot.)
Tech: “Hey, this girl is under her husband’s insurance and I need help updating her info…”
Me: *facepalm*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
