Another Employee Who Should Sample The Goods More
I know this store offers plain cold brew and vanilla bean cold brew, but the vanilla bean drink comes with milk. I love cold brew coffee and vanilla, but on this particular day, I don’t feel like drinking something milky.
Me: “Could I actually just get a regular black cold brew, but then add a shot of vanilla to it?”
Employee: “So, a vanilla cold brew?”
Me: “No, I want black cold brew, but I just want a shot of vanilla syrup added to it.”
Employee: “Oh, sure.”
I pay and a few minutes later a drink comes up for my name, but it is a light tan colour because it has milk in it.
Me: “Is this mine?”
Employee: “Yes.”
Me: “But… I ordered a black cold brew with a shot of vanilla in it.”
Employee: “Yeah, that’s what that is.”
Me: “But it has milk in it.”
Employee: “Yeah, that’s the vanilla bean cold brew.”
Me: “No, I know, but I wanted a black cold brew.”
I just get a confused look from the employee.
Me: “Don’t you guys just have plain vanilla syrup you could add to drinks?”
Employee: “Oh, yeah, I guess I could remake it.”
I understand that these employees just get stuck on autopilot sometimes, but I had hoped asking with a longer description rather than “vanilla cold brew” would snap them out of it. I guess not!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.