Another Day, Another Way To Cope With The Jerks

, , , , | Right | February 21, 2021

I’m a closing manager at a fast food restaurant. My cashier is a sweet older lady who works circles around our younger workers. It’s summer and it’s hot and none of us are beauty-contest worthy at the moment.

A rude, demanding customer came through the drive-thru. He changed his order several times and ended up pulled to the waiting slot. He yelled at my cashier. I told her to let me deal with him. The bigger bosses were just leaving, and as a brand-new manager, I don’t have much authority.

Until they leave.

The customer came storming up to the counter, yelling that my sweating, hard-working cashier had been disgusting and drooling. He wanted all fresh stuff; I rang it up and asked him to wait. He tossed his receipt on the counter and stormed out to his car. We made him fresh food, and I took it out to him. He again complained about my cashier, cooks, and everyone. I gave him his food and apologized for his experience, as the big bosses rarely have my back.

Our company is big on online surveys. Anything on them is treated as written in blood, even if it’s ludicrous, and anything less than a five out of five is punished.

Guess whose receipt I grabbed from where the customer had thrown it on the counter?

Guess who left a glowing five-out-of-five review and praised my cashier by name?

Guess who isn’t the least bit sorry?

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