Anna Oprahnina
(I am a book seller in a large book-store chain. A woman is standing in front of the new release table and is looking frustrated.)
Me: “Can I help you, miss?”
Customer: “I’m looking for a new book. Oprah said it just came out. You should keep more new releases in stock! Especially if it’s a book by Oprah!”
Me: “Okay, well, maybe it’s somewhere else in the store. I can check for you. Do you know the title?”
Customer: “It’s called Anna Karenina.”
Me: *pause* “Oh, that should be in our literature section, under Tolstoy.”
Customer: “Why is it not in the new releases? Oprah said it was just published!”
Me: “Well, actually it was written in the 1870s.”
Customer: “No, it wasn’t! Oprah said it was new! Oprah doesn’t lie! She’s Oprah!”
Me: “Okay. Do you want to get the book?”
Customer: “Of course! Oprah said I have to read it. Oprah!”
(My coworkers spent the rest of the day randomly shouting ‘Oprah!’ over the headsets.)
Question of the Week
Have you ever served a bad customer who got what they deserved?