Animatedly Enthusiastic  

, , , , | Right | September 8, 2019

(My husband and I are checking in our one suitcase at the airport. The airline of our flight has multiple “DIY check-in stations” and several employees walking around to assist. The QR code that needs to be scanned is on my husband’s phone. He sticks the phone inside a hole in the station that clearly has some laser-scanning action going on inside, but nothing happens. An employee is already stepping up to help us out as I point out the animation playing on the screen on the station to my husband.)

Me: “You have to point the screen downward to scan, not upward. See?”

Husband: “Ah, d***, and it was so obviously pointed out right in front of me. I feel like an idiot.”

(He flips his phone around and the machine beeps.)

Employee: “Ah, sir, you need to– Oh.”

Me: “Sorry for not paying attention to the animation right away.”

Employee: “I… I have been working here for five years and I have never seen someone pay attention to the animation. You are the first to do it right without any assistance!”

Me: “Wow, that sounds… terribly frustrating. The animation is so obvious!” 

Husband: “Thanks for the assistance, anyway!”

Employee: “You are most welcome!”

(The employee turns around to help out someone else while the machine prints the label we need to stick around the handle of the suitcase. I take it and see that there are directions printed on the backside: instead of peeling off a sheet to make the ends stick together, the label will stick all on its own according to the two drawings. NOTHING on the ends seems sticky but I trust that the drawings are correct, so I stick the label through the handle and press both ends together. By magic, they stick like glue immediately. A second employee steps up to help halfway through my actions.)

Employee #2: “Ma’am, you need to… oh…”

(I have not seen a woman so baffled, impressed, and hopeful for humanity all at once. I cannot help but think that they talked about “this crazy couple that did everything by themselves at the DIY station” at their coffee break!)

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