Angry Driver, And He’s Not Even Driving

, , , | Right | February 4, 2020

(I work at a call center for the financial wing of a major auto company. On a particularly rough day of work, I get this call.)

Me: “Thank you for calling [German Auto Brand]. This is [My Name], how may I help you?”

Caller: “Yeah, I’d like to make a payment on my car.”

Me: “Um…” *no information has populated besides the customer’s phone number, usually an indicator of an account that’s been closed for years* “It seems we’re having some trouble finding your vehicle. Can I get some more information, like a Social Security number or a VIN number?”

(He gives me the info and I put him on hold to speak with a supervisor. No info, but we do find a car he owned four years ago. I take him off hold.)

Me: “Sir, I’ve taken a look into our system and we can’t find any current accounts under your name. I do have a [older vehicle] on record; is that the one you’re talking about?”

Caller: “Are you f****** serious?!”

Me: “I’m sorry?”

Caller: “You mean to tell me that [Asian Auto Brand] has no information on my car?”

Me: “Sir, we’re [German Auto Brand], not [Asian Auto Brand].”

Caller: “Oh, so I’m the a**hole here?”

(He calmed down and apologized for his behavior, and we had a laugh. Certainly made that day a little better.)

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