Should Be Angrier That Your Husband Forgot Your Name

, , , | Right | November 26, 2017

(I work in a hotel.)

Caller: “Can I have Room 400?”

(As we were trained, I ask for the name of the person that he wants to speak with.)

Caller: “Just give me Room 400!”

Me: “Sir, I cannot transfer you over there unless you give me the right name.”

Caller: *curses and hangs up*

(I forget all about it until a few moments later. The phone rings and I pick it up.)

Caller: “[Guest]! Can I have [Guest]’s room, please?! Room 400!”

(I check it and it’s correct, so I transfer it. A few moments later, the guest and a man come over with angry expressions.)

Guest: “I’m [Guest]! This was my husband trying to get connected to me because our daughter was in the hospital! Why didn’t you transfer him immediately?!”

Me: “I’m sorry, ma’am, but our policy is not to transfer unless they know your name.”

Guest: “It was an emergency!”

Me: “It helps stop scammers.”

Guest: “HE WAS NO SCAMMER! HE WAS MY HUSBAND! MANAGER, NOW!”

(No matter how we tried to placate her, she would not stop screaming. What a cuckoo.)

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