Anger Levels Are Escalating

, , , , | Right | August 30, 2018

(I work in a department store with escalators that are constantly breaking down. The corporate office finally decides to do a complete overhaul, which requires one of the two to be shut down for up to six weeks. I, unfortunately, work in the middle of the store right by the broken-down escalator.)

Customer: “How the h*** do I get upstairs?”

Me: “Sir, the up escalator is working, and there is also the elevator in the middle that can take you upstairs.”

Customer: “This is f****** ridiculous! You people are just going to send us up there with no way to get back down?!”

Me: *pausing to understand his irrational anger*

Customer: “Well? How the h*** do I get back down?”

Me: “Sir, the elevator goes down as well as up, but if you don’t not wish to use the elevator to go down, there are emergency stairs you can use, as well. Just let someone know when you are ready to come down and they will assist you.”

Customer: *walking off in a huff* “This is f****** ridiculous.”

(This is going to be a long six weeks.)

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