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And Whose Fault Is That?

, , | Right | February 6, 2008

Me: “Welcome to [Magazine]. How can I help you?

Customer: “Hi, we just got a bill for an ad in your fall issue and I thought we had already paid and our contract was over.”

Me: “Let me get the insertion order.”

(I get the order.)

Me: “It says here you’ve signed up for a full-year contract, including our fall and winter issues.”

Customer: “But we’re not even open in the fall or the winter.”

Me: “But you signed for the contract.”

Customer: “Well, I didn’t read what I was signing…”


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