And When The Night Falls, Customer Calls

(Companies call me when they need a truck to come pick something up.)

Me: “Thank you for calling [Trucking Company]. Pick up team. This is [My Name].”

Customer: “Yes, I would like to schedule a pick up.”

Me: “Okay. Can I have the phone number for the pick up location?”

(The customer provides this, which brings up the account and info for location. I continue talking with customer and in-putting info, until we begin reaching the end of the call, so I begin to close the conversation.)

Me: “Is there anything else I can do for you today?”

(In the background you can clearly hear a male voice singing ‘I want to dance with somebody’ very loudly.)

Customer: “Nope, I think that will be it; thanks for your help.”

Me: *trying not to laugh* “Okay. Thank you for your business; please remain on the line for a one-question survey and have a great day!”

Customer: *sounds like he also wants to laugh* “Thank you; you, too. Goodbye!”