And They Wonder Why We Charge By The Hour

Me: “Good afternoon. Thank you for calling [Software Company]. My name is [My Name]. How can I help you today?”

Customer: “I’m having trouble with my software.”

Me: “Okay. What’s the issue?”

Customer: “My data is gone.”

Me: “When you say gone, what do you mean exactly?”

Customer: “Well, when I open up my [Database] my data is incorrect or missing.”

Me: “Okay. There are a few tests that we can run on your data to see if we can pin-point the problem.”

(I walk the customer through the steps of running the data test.)

Customer: “The test is finished. It says, 11,383 data errors were found.”

Me: “11,383?!”

Customer: “Is that bad?”

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