Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

And They Wonder Why We Charge By The Hour

, , , | Right | March 3, 2010

Me: “Good afternoon. Thank you for calling [Software Company]. My name is [My Name]. How can I help you today?”

Customer: “I’m having trouble with my software.”

Me: “Okay. What’s the issue?”

Customer: “My data is gone.”

Me: “When you say gone, what do you mean exactly?”

Customer: “Well, when I open up my [Database] my data is incorrect or missing.”

Me: “Okay. There are a few tests that we can run on your data to see if we can pin-point the problem.”

(I walk the customer through the steps of running the data test.)

Customer: “The test is finished. It says, 11,383 data errors were found.”

Me: “11,383?!”

Customer: “Is that bad?”


This story is part of our Terrible Tech Support Calls roundup!

Read the next Terrible Tech Support Calls roundup story!

Read the Terrible Tech Support Calls roundup!

Question of the Week

Has something ever happened at work that just made you say “Awesome!”?

I have a story to share!