And The Problem Solves Itself

Me: “Thank you for calling. May I please verify your address and phone number?”

(The caller rattles off an address, including the apartment number.)

Caller: “… that’s why I’m calling. What’s this about a ‘dog’ in my address?”

(I notice her address has the words “DASIN DOG”.)

Me: “I’m sorry, ma’am. I have no explanation for that. I can certainly remove it. Also, we don’t seem to have your apartment number. Would you mind repeating that for me?”

Caller: “D! D as in Dog!”