And That’s How The Free Cookie Crumbles
(My husband orders a breakfast combo meal with a fountain drink instead of coffee.)
Cashier: *poking around on the computer* “I can’t get it to change in the computer so you’ll just have to take the coffee.”
(After changing his order to something that didn’t come with coffee, he finishes up the transaction. I point to the sign that says we get a free cookie if we weren’t offered one.)
Me: “You didn’t offer us a cookie.”
Cashier: *glancing at me* “Well, we don’t have any.” *looking toward the really full cookie display* “Those are old.”
Question of the Week
Have you ever served a bad customer who got what they deserved?