And That’s How The Digital Cookie Crumbles

We handle technical support for the guest Wi-Fi at a number of large hotel chains.

Me: “Thank you for calling technical support. How can I help you?”

Customer: “Yes, your Internet is very slow. You guys need to clean it out.” 

Me: “Okay, well, if you can help me gather a little information, I’d be happy to troubleshoot that for you.”

Customer: “No, I don’t have time for that; I’m very busy. Can’t you just fix it up?”

Me: “I can certainly see what I can do, but I’m going to need a little more information.”

Customer: “Ugh! I’m not a computer geek. You’re supposed to do that stuff. I don’t have time for this.”

Me: “I’m sorry to hear that, ma’am, but feel free to give us a call when you do have a few moments to spare so we can see about the speed issue.”

Customer: “Yeah, well, you guys should just clean out your cookies or whatever!” *Click*

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