And On The Eighth Day, He Created Fax
Me: “Hi, thank you for calling [Mortgage Company]. How may I assist you?”
Customer: “Yes, I’d like an application for your assistance program.”
Me: “Certainly! We’ve actually put the application online for your convenience, so you can complete it and submit it right there on our website.”
Customer: “Oh, I don’t use computers. Technology usage is against my religious beliefs. Can you just fax me the application?”
Me: “Erm… absolutely!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?