And Here’s To You, Fido Robinson
Me: “Hello, Mrs. [Customer]. How can I help you?”
Customer: “I’m very upset because you have my dog’s name before my last name here on this check-in sheet!”
Me: “Well, that’s because we print out the pet’s first name and your last name so we know who the pet belongs to.”
Customer: “But this is horrible! It is though you are saying I am married to my dog! I’m not into bestiality!”
Me: “No, it is more that we are trying to say that you are like the pet’s parent.”
Customer: “You are saying that I gave birth to a dog?!”
Me: “No… I’m really sorry, but the computer prints out the pet’s first and the owner’s last name. It is part of the system and I cannot change it.”
Customer: “It’s the computer’s fault?”
Me: “Yes. I am so sorry, but I cannot change the program. It does this for every pet.”
Customer: “Then black out the name on the paper so nobody thinks I am married to him!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
