And He Said, Fiat Lux
(A guest checks into our hotel late at night. About five minutes later, he comes back to the front desk.)
Guest: “My room’s supposed to have a view of the ocean. I can’t see it. Did you put me in the wrong room?”
Me: *jokingly* “Well, it is nighttime…”
Guest: *blank stare*
Me: “Here, I’ll move you to the other ocean-view room.”
(I move the guest to the other room. Again, he comes back.)
Guest: “I still can’t see the ocean! I reserved this room specifically for the ocean view!”
Me: “I do apologize. If you still can’t see the ocean in the morning, we’ll give you a discount.”
(The guest reluctantly agrees to this and leaves in a huff. However, he does not return the next morning.)
Question of the Week
Have you ever served a bad customer who got what they deserved?