And He Rode Off In A Puff Of Smoke

, , , , , , | Right | December 15, 2020

I work as a night manager in a hotel. I just started my shift, and I get information regarding a guest who is acting a bit shady, has a connection-reservation coming up which he has not paid for yet, and still has a few bar bills to pay.

One of my colleagues dialed him at 6:00 pm.

Colleague: “I was wondering when you’re planning to come down to finalize your payment?”

Guest: “I’ll be down in just a moment.”

At 9:00 pm, my colleague saw him run out of the lobby without saying anything to the front desk.

I start my shift at 10:30 pm and get all the info I need. I pay a visit to the room he has departed from. I stumble upon one of the dirtiest rooms I have ever witnessed. He has smoked a lot in the shower, and there is ash everywhere; we are a smoke-free hotel.

I go back to the front desk and try to charge his card for the bar bill and as well as the smoking fee. It is declined. I remember overhearing from a colleague that he opens and closes his card however he wants to avoid late payments.

Anyway, I tell myself that if he walks back in, I will make him pay for the bar bill and the smoking fee and then refuse to check him in again.

At 11:30 pm, the madman walks in again and orders me to finalize his connection-reservation.

Me: “I will finalize the payment from your previous stay, in addition to a smoking fee; I found evidence that you smoked in the room.”

Guest: “I’m not paying any smoking fee! I didn’t smoke in the room!”

I show him some pictures of the room.

Guest: *Shrugging* “The ashes must have fallen off of my clothes from when I smoked outside.”

Me: “I’m sorry, but we have evidence.”

He gives up.

Guest: “I’m just gonna call a friend.”

And he takes off running.

I stand there confused. I know that his card will decline, and I feel like it’s not worth it to call the cops etc. After two minutes, I see that he has borrowed one of these electric bikes you can rent around town, and at the same second that he drives past our entrance, I realise that he has activated his card to be able to rent the bike! So, I pull up his folio and try to charge his card once again, and the missing payments go through! He tried to flee, but I feel like I outsmarted him.

He called us later and said that we did not have the right to charge his card after his stay. I simply answered that we do have the right to charge a card if there are missing payments. That is what he signed when he registered. He just said, “See you in court!” and hung up.

Source: Reddit (Credit: Tapico18, Original Story)

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