And Get Her A Couple Of Quills While You’re At It

, , , , | Right | August 5, 2020

The phone rings and I answer. There’s an older woman on the other end.

Customer: “Hello? I wanna see if y’all carry, uh… ink.”

Me: “Sure! What brand of ink are you looking for?”

Customer: “It’s for my printer.”

Me: “Yes, but what brand?”

Customer: “Oh. It’s [Brand], and the box says [model number].”

Me: “All right, and you said that was ink and not toner, right?”

Customer: “What?”

Me: “You’re sure it’s ink and not toner, ma’am?”

Customer: “I said ink!

We don’t carry ink cartridges by that particular brand, but we do carry toner. I put the customer on hold and use our store’s stock search function to determine if we carry the type of toner she needs. Unfortunately, we do not.

Me: “Ma’am, unfortunately, we do not carry that particular cartridge.”

Customer: “Cartridge?! I said ink!

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