And Get Her A Couple Of Quills While You’re At It
The phone rings and I answer. There’s an older woman on the other end.
Customer: “Hello? I wanna see if y’all carry, uh… ink.”
Me: “Sure! What brand of ink are you looking for?”
Customer: “It’s for my printer.”
Me: “Yes, but what brand?”
Customer: “Oh. It’s [Brand], and the box says [model number].”
Me: “All right, and you said that was ink and not toner, right?”
Customer: “What?”
Me: “You’re sure it’s ink and not toner, ma’am?”
Customer: “I said ink!“
We don’t carry ink cartridges by that particular brand, but we do carry toner. I put the customer on hold and use our store’s stock search function to determine if we carry the type of toner she needs. Unfortunately, we do not.
Me: “Ma’am, unfortunately, we do not carry that particular cartridge.”
Customer: “Cartridge?! I said ink!“
