An Oily Customer

| MD, USA | Right | November 7, 2014

(I was a cashier in the service department of a car dealership… nice cars, too. A customer’s oil change and miscellaneous service bill was almost $100.)

Me: “Good evening, sir. Your total is $***.”

Customer: “What’s included in this bill? It’s too much!”

Me: “Sir, you signed the estimate prior to the service being done. Your signature is right here. The service advisor also went over this bill with you afterwards and explained everything that was done. I’m just the cashier. If you have anymore questions I can happily call the advisor to help you.”

Customer: “Well, why do I have to pay these extra fees? What’s waste disposal? I don’t want to pay for that!”

Me: “We are required to properly dispose of the oil waste from your service. You agreed to that charge prior to the service as well, sir. The total is still $***.”

Customer: “Can’t I just have my oil back and I’ll throw it away myself?”

Me: “Uh, no… No, you can’t.”

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