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An Instruction Deconstruction

, | Right | March 16, 2016

(I answer a customer call.)

Customer: “I bought a VCR from you and I followed the cable provider instructions for hookup but I can’t get it to work.”

(I explains the correct hookup step by step.)

Customer: “But that isn’t how the cable provider instructions said.”

Me: “You followed the cable provider instructions and it doesn’t work?”

Customer: “Yes.”

Me: “Would you like to follow my instructions so that it does work?”

Customer: “Uh, okay…”

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