An Inconvenient List of Truths
Me: “Hello?”
Caller: “Yeah, I need you guys to fill a prescription for me.”
Me: “I’m sorry, sir, but we are a hospital pharmacy. We only prepare medications for patients of the hospital.”
Caller: “Well, that’s simply discrimination. You ought to fill for everyone.”
Me: “You see, sir, we’re very different from a retail store. We issue individual, bubble-packed pills in one-day supplies to the nurses to give to their patients. We don’t have bottles, and we don’t do 30-day supplies like a store does. We don’t have a cash register, or any kind of means to ring up customers. We’re also located in an employees-only area of the hospital, near the morgue. You can’t really get to us that easily.”
Caller: “Well, those are all excuses.” *hangs up*
This story is part of the Customers-Who-Will-Die-On-Their-Hill-themed roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
