An In-Line Way To Deal With Them
(I am on my meal break. I get in line to buy my few lunch items behind an awesome coworker. Unfortunately, the lines are long. Soon, a customer begins to edge their way between my coworker and me.)
Customer: “I was already in line. I just left to look at something. The line hasn’t even moved.”
(I feel this is a breach of line etiquette, but, wearing my work uniform, I step aside to avoid seeming rude.)
Awesome Coworker: *to me* “Are you on your lunch?”
Me: “Yes.”
Awesome Coworker: “You can trade spots with me.”
(My awesome coworker then explains to the customer what every hourly worker knows: break time is limited and precious.)
Customer: *belatedly seeming embarrassed* “But wait. Are you on break, too? You can go ahead of me.”
Awesome Coworker: *passive-aggressively, though outwardly perfectly polite* “No, no, it’s fine.”
Customer: *muttering* “I wish someone had told me.”
Awesome Coworker: *a few minutes later in the break room, to me* “Ugh, that customer was terrible!”
Me: “Thank you so much! I didn’t realize you were on break, too. I assumed you traded with me because you were off!”
Awesome Coworker: “Nah, I just wanted to teach that customer good manners.”
Me: “You’re awesome.”
Question of the Week
Have you ever served a bad customer who got what they deserved?