An Ice-Cold Attitude, Part 2

, , , | Right | July 30, 2020

It’s 5:30 am and I’m working in the drive-thru. I brew pots of coffee around 5:00 am. We time our coffee to be fresh for an hour, so my pots of coffee are still piping hot and fresh for another half an hour. Our drive-thru opens an hour before our lobby does.

I hand my customers the two coffees that they’ve ordered.

Customer: “I don’t mean to be rude, but my coffee is cold every f****** morning.”

These customers are regulars and come in every morning around this time. Since our coffee is still hot enough to burn even after it’s stopped being fresh, I find this hard to believe.

Me: “I’m sorry about that, ma’am. That coffee, however, still has about thirty minutes left until it goes bad. I assure you it’s very hot.”

Customer: “Well, it doesn’t feel hot through the cup and it’s ice-cold every f****** morning.”

Our cups come premade to be double cupped. I explain to the woman about when I brewed her coffee and how long it’s good for. She drives away. Suddenly, someone bangs on my lobby door. My manager unlocks the door and lets in the customer that just drove away.

Customer: “I just ordered this coffee and it’s f****** cold, and that little b**** was really d*** rude to me when I told her it was cold!”

Manager: “I’m very sorry about that, ma’am.”

Customer: “I want her name and I want you to fire her right now!”

My manager calmed her down enough to make her accept that we would instead brew her a new pot and give her two new coffees for free. I did this as quickly as possible and braced myself for the worst when I walked to the counter to give them to her… only to find that she couldn’t be bothered to wait two minutes to get what she wanted. I guess her “ice-cold coffee” was good enough, after all.

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An Ice-Cold Attitude

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