An Extra Twenty Minutes Can Make All The Difference

, , , , , , | Right | November 5, 2019

(I work at a local grocery store only twenty minutes from my house. As a courtesy clerk, it’s my job to make sure there are carts available for the customers and to also help any customer who needs it. It is twenty minutes before my shift ends and, as I have finished all of my tasks for the day, I am walking the aisles in search of something to do.)

Older Woman: “Would you be so kind as to help me?”

Me: “Of course I would.”

Older Woman: “My hands don’t work as they used to and I can’t seem to lift this box of canned pop. Would you be so kind as to put it in my cart?”

Me: “Of course, I would be happy to.”

(I put the cans of pop in her cart when she notices that the two-litres of the same brand are not out.)

Older Woman: “Oh, dear, it would seem like the two-litres are out of stock.”

Me: “I can go check in the back for you to see if we have any lying around.”

Older Woman: “Would you? That would help a lot.”

(I head into the back. Sure enough, I find the two-litres of the same brand. I then get the amount she requires and place them in her cart.)

Older Woman: “Thank you ever so much.”

(Then, noticing that my shift has ended, I wish her a good day and make my way upstairs. On my way back downstairs, out of my uniform, one of the customer service clerks comes over the PA.)

Coworker: “Courtesy clerk for a carry out, please.”

(I was the only courtesy clerk on duty. I walk over to her and she notices I am out of uniform.)

Coworker: “Oh, [My Name], we will get someone else to do it.”

(I am leaving to go home, anyway, and knowing only a few people are working now that it is late, I don’t see anything wrong with me helping her to her car.)

Me: “I am leaving, anyway; I would be happy to escort her to her car and help her load her groceries.”

Older Woman: “It’s people like you that make me come back to this establishment.”

(I push her cart to her car and help her load her car.)

Older Woman: “Thanks again for the help.”

(A few days later, I notice the same woman speaking to one of my managers when she notices me. She points at me and they start walking over to me.)

Older Woman: “This is the lady — the one who took time out of her life to help a young lady like me.”

Manager: “She has been in here for the past week telling all of us how great you were. She asked for you each time as she wanted to give something to you.”

(She hands me a twenty-dollar bill.)

Older Woman: “You deserve something for your hard work.”

(I look to my manager, afraid that it might be against store policy to accept it.)

Manager: “Take it; from what she told me, you deserve it.”

Me: “Thanks ever so much.”

(We then hug and she leaves to go do her own shopping. Later, while I’m on break, the manager comes up and walks over to me.)

Manager: “Seeing as you worked off the clock, I want you to take another 15 minutes to compensate for it.”

(The old lady is, in fact, a regular, and each time she needs help she asks for me. Of course, sometimes I am not on, but when I am I’m always willing to help.)

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